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HOUSE RULES │ Bangladesh
January 2022
These are our House Rules which may change from time to time and apply to all our facilities operating under different brands.
Accommodation
1. Centre access: Office and Co-working customers have 24/7 access to their centre. Virtual Office and Membership
customers have access to centres during manned hours (8:30 a.m. to 6:00 p.m.) unless otherwise arranged with the
Community Manager of the designated centre. We shall provide use of conference rooms and private offices subject
to availability and upon reservation only. We shall also provide business and administrative support services on
demand (to the extent available). Use of these services may be subject to additional fees
2. You may not put up any signs on the doors of your accommodation or anywhere else that is visible from outside the
rooms you are using without written approval from the local business centre team. We reserve the right to charge a
fee for any signage and to specify its design to ensure it remains in keeping with the Centre's design.
3. Taking care of your property: You must take good care of all parts of the business centre, its equipment, fittings and
furnishings that you use. You must not alter any part of it.
4. Keys and security: Any keys or entry cards which we let you use remain our property at all times. You must not make
any copies of the keys and/or entry cards or allow anyone else to use them without our consent. Any loss must be
reported to us immediately and you must pay a reasonable fee for replacement keys or cards and of changing locks, if
required. Access Devices (Keys, Cards, Fobs) – Access Devices to the building, centre, and offices are limited to the
number of occupied workstations. Additional devices may be purchased for a one-time activation fee, fee is available
upon request. Where applicable, all persons receiving access devices must complete the ID verification process,
including two forms of ID, one being a photo ID. This rule improves security levels of the business centre. If you are
permitted to use the business centre outside normal working hours, it is your responsibility to lock the doors to your
accommodation and to the business centre when you leave. This is to ensure the safety of individuals and property at
the business centre.
5. Virtual Office Plus 5-day office usage cannot be carried over to future months or used for meeting rooms. Private office
assignment is at our sole discretion and all usage subject to our house rules.
Use
6. You shall not leave open any corridor doors, exit doors or door connecting corridors during or after business hours. For
security purposes and if you do so, it will be at your own risk. All corridors, halls, elevators and stairways shall not be
obstructed by you or used for any purpose other than egress and ingress. You can only use public areas with our
consent and those areas must always be kept neat and attractive.
7. Your name and address: At your request and cost, we are happy to include your name in the house directory at the
business centre, where this facility is available.
You must not use our name in any way in connection with their business.
You may use the business centre as your registered address subject to compliance with applicable law.
In particular, within one month of signing a service agreement and from time to time at our request, you must provide
us with an official document certifying your registered address, a copy of the identity card of the legal representative
of the Company and a copy of the articles of association of the Company signed.
8. Your employees and guests shall conduct themselves in a business-like manner; proper business attire shall always be
worn; the noise level will be kept to a level so as not to interfere with or annoy other customers and you will abide by
our directives regarding security, keys, parking and other such matters common to all occupants.
9. You shall not, without our prior written consent, store or operate in your office(s) or the business centre(s), any
computer (excepting a personal computer) or any other large business machine, reproduction equipment, heating
equipment, stove, radio, stereo equipment or other mechanical amplification equipment, vending or coin operated
machine, refrigerator, boiler or coffee equipment.
Additionally, you must not conduct a mechanical business therein, do any cooking therein, or use or allow to be used
in the building where the business centre is located, oil burning fluids, gasoline, kerosene for heating, warming or
lighting.
No article deemed hazardous on account of fire or any explosives shall be brought into the business centre. No
offensive gases, odours or liquids shall be permitted. No firearms shall be permitted. The business centre is intended
to be used solely for office use.
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10. The electrical current shall be used for ordinary lighting, powering personal computers and small appliances only
unless written permission to do otherwise shall first have been obtained from us at an agreed cost to you. If you
require any special installation or wiring for electrical use, telephone equipment or otherwise, such wiring shall be done
at your expense by the personnel designated by us.
11. You may not conduct business in the hallways, reception area or any other area except in your designated office
without our prior written consent.
12. You shall bring no animals into the Building other than assistance animals.
Basepoint and central working locations: Dogs are permitted provided they are kept strictly under control and do not
become a nuisance to other occupiers . Whilst in the centre unless in the customers’ unit, dogs should always be on a
lead. Fouling by dogs is not permitted under any circumstances within the centre and they should be exercised away
from the centre.
13. Complimentary Office/Virtual Office Membership: Your complimentary membership can be used in any of our
participating locations. Use of our Business Lounges is governed by the membership terms and conditions.
14. Co-work and Office Memberships: All members must check in at reception. Checking in will constitute a da y’s usage
against the member’s allocated days per month
15. When booking a day office, a customer may be accompanied by one visitors/guests. There is no charge for the day
office Visitor/guest, who may access and use Internet services free of charge. They also have free access to a
telephone, but all calls will be charged. If additional visitor(s)/guest(s) are requested then please book a meeting room
at the Office-Customer preferred rate.
16. You shall not use the business centre for manufacturing or storage of merchandise except as such storage may be
incidental to general office purposes. You shall not occupy or permit any portion of the business centre to be occupied
or used for the manufacture, sale, gift or use of liquor, narcotics or tobacco in any form.
17. No additional locks or bolts of any kind shall be placed upon any of the doors or windows of the business centre by
you nor shall any changes be made to existing locks or the mechanisms thereof.
18. Customers may only solicit other customers for business or any other purpose through centre approved channels (e.g.
through notice-boards and networking events held in the centre).
19. All property belonging to you or any of your employees, agents or invitees shall be at the risk of such person only and
we shall not be liable for damages thereto or for theft or misappropriation thereof.
20. Smoking: Smoking of any type i.e. nicotine, electronic, vaping or any other form, shall be prohibited in all public areas,
including conference and training rooms. No smoking shall be permitted at any time in any area of the business centre
(including open offices).
21. Health & Safety: In order to ensure that all Centre users have a safe and secure working environment, you, your
employees and visitors must comply with all health and safety requirements set out by us, by law and as are otherwise
applicable to the Centre.
Therefore, in the event that you expect to have multiple/numerous visitors, depending on the specific circumstances,
we may require you take an additional office or meeting room space at current rates to accommodate those visitors or
those visitors may be refused access to the centre. So please discuss any high-volume visitor requirements you may
have with your centre team in advance.
22. You will not use the co-working shared space for meetings or free guests. Day offices or meeting rooms should be
used to accommodate these needs, charged at the standard rates.
23. Our employees and customers have the right to work and carry out their duties in an environment free from any
threatening or abusive behaviour. We reserve the right to terminate your agreement in the event of any such
behaviour towards our staff or customers in our centres
Services and Obligations
24. Furnished office accommodation: You will not affix anything to the windows, walls or any other part of the office or the
business centre or make alterations or additions to the office or the business centre without our prior written consent.
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25. Use of the Facilities: We are happy to discuss special arrangements for the use of the facilities outside the business
centre standard opening hours or, the standard working days where the business centre is located. There may be an
additional charge for such special arrangements. This can be discussed at the time of arrangement.
26. All the pay-as-you-use services are subject to the availability of the business centre staff at the time of any service
request. We will endeavour to deal with a service request at the earliest opportunity and provide the additional service
you require, but we will not be held responsible for any delay.
27. If in our opinion, we decide that a request for any pay-as-you-use service is excessive, we reserve the right to charge
an additional fee at our usual published rates based on the time taken to complete the service. This will be discussed
and agreed between us at the time you make such request.
28. Services provided by your Community team will be available during standard opening hours. Internet access and
phone lines are available after hours and weekends.
29. Mail acceptance policy: For Virtual Office customers with mail handling service, we will not accept any items exceeding
4.5 kgs (10 lbs .) in weight, 46 cms (18”) in any dimension, 0.03 cubic meters (1 cubic fo ot) in volume. Items of larger
size will only be accepted upon mutual prior agreement. For Office and Co-working customers, receipt of packages
that contain any dangerous, live or perishable goods shall be entitled in our absolute discretion to return any
uncollected items or refuse to accept any quantity of items it considers unreasonable or unlawful. We do not
guarantee or assume responsibility for any of the services hereunder.
Note: We may charge an administrative fee if we feel that there is excessive volume of mail received and processed by
our team on your behalf
30. We hold no liability over loss or damage of delivered or any in transit goods.
31. In selected centres we use camera recording for security purposes whereby signage will be clearly posted.
32. Know Your Customer (KYC) requirements: For some services we provide, local regulation may require that we obtain
confirmation of personal and business identification/documentation from you. Where this is a requirement, we will only
be able to commence those services you have contracted for once you have provided the requested information.
Our service agreement
33. Cross default: You agree that, if you are in default under a service agreement with us at a different business centre
("different location agreement") to the one specified in this agreement, we may recover any unpaid sums due under a
different location agreement from you under this agreement and that we may, in particular (but not limited to),
withhold services under this agreement or deduct sums from the retainer held under this agreement in respect of such
unpaid sums.
34. Company name change: If there is a need to change the name of your company, requests must be made through
your Online account. Please note that you can request to receive up to three previous invoices regenerated with your
new company name. These Invoices can only be generated for the last three invoice periods before the date the
change was made. Depending on your country there might be additional documentation required before the name
change can take effect.
35. Company and contact information: It is your responsibility to keep the information and key contact details we use to
communicate with you up to date through the app or online account. This includes but is not limited to email
addresses, phone numbers and company address.
36. Subordination: This agreement is subordinate to our lease with our landlord and to any other agreements to which our
lease with the landlord is subordinate.
37. Our building address may be used as a registered company address whilst there is an active service agreement in
place, with our approval (Not applicable for Virtual Office contracts). It is Your responsibility to update your company
registration details when the agreement ends. Failure to do so within ten working days of the agreement end date will
result in a penalty of BDT 168,800 which we will charge to you.
38. Online account/app: All day-office and meeting-room bookings, copies of your agreement, correspondence and a
downloadable statement are available via your online account or through the app. These are accessible at your
convenience to actively manage your account. All administration of your agreement can be managed online through
our website or mobile app.
You c an log into your online account simply by going to the website and clicking ‘Log in’ at the top o f the screen. The
app is available in both the Apple and Android stores.
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39. Payment Cards and Legal Entity: We are represented by one of the legal entities below; the transaction for card
payment is performed by RISS Partnership International S.a.r.l.
Legal Entity Address
Regus Bangladesh No. 1 Limited BDBL Bhaban, Level 13,12 Kawran Bazar C/A, Dhaka
Dhaka Business Centre Limited BDBL Bhaban, Level 13,12 Kawran Bazar C/A. Dhaka
Fees
40. Activation fees: There will be a one-time, non-refundable per-occupant fee for Office and Coworking (dedicated desk)
customers and a per-location fee for Virtual Office customers. This fee will cover all aspects of onboarding,
administration and setup. For Office and Coworking (dedicated desk) customers, there will be a fee for each new
occupant that is added. If there is no occupant, one activation fee will be charged. If there is a move to a different
office in the same location no fees will be assessed if the occupants do not increase. For moves to a new location (at
your request) all occupants will be assessed a fee as they will have to be set up again at the new location. For VO
customers a new activation fee will only be assessed if there is a move to a new location (at your request). If you
switch product (e.g. change from Virtual Office to Office) you will be charged the relevant activation fee for the new
product.
41. Standard services: The standard fee and any fixed, recurring services requested by you are billed in advance. Where a
daily rate applies, the charge for any such month will be 30 times the standard fee. For a period of less than a month
the standard fee will be applied daily. All services will renew automatically at the prevailing market rate. If you would
like to stop a recurring service, please speak with your community team; they will be able to remove the service
starting from the next calendar month from your request.
42. Pay-as-you-use (one off) services: Fees for pay-as-you-use services, plus applicable taxes, in accordance with our
published rates which may change from time to time, are billed in arrears.
43. Unlimited Coffee & Tea/Kitchen Amenity service: allows you and your visitors access to unlimited self-service coffee
and hot beverages and is charged per office occupant. You can opt out of this service through your online account
44. Office restoration service: A fee of BDT 2,300 per square meter for each occupied office will be charged upon your
departure or if you, at your option, choose to relocate to different rooms within the Centre. We reserve the right to
charge additional reasonable fees for any repairs needed above and beyond normal wear and tear.
45. Annual indexation: For all agreements with a term greater than 12 months the indexation applied is 7.70%. The
indexation % is updated up to quarterly but at least on the first of January and first of June each year.
46. Business Continuity Service: Business Continuity is a service that is provided for 3 months following your departure
(agreement end date) from the business centre, to cover the management of mail, fax, calls and visitors. Prices can be
obtained upon request.
Description:
• We will provide a pre-recorded message on your existing phone confirming your new number.
• Should any visitors come to the centre, our professional receptionist team will give them the new office address.
Also provided is a one-page flyer with your new contact information to make it easy for visitors to find you.
• We will continue to collect mail and faxes to ensure correspondence is not missed. If you choose to have them
forwarded to the new address, we will do so at the preferred customer rates and a credit card must be on file.
For customers who sign an office agreement dated July 2016 to present, the Business Continuity service is optional.
If the Business Continuity package is not purchased:
• Phones will be disabled with no forwarding message.
• Mail will be returned to sender.
• No information will be given to customers other than they no longer have space there
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47. Late payment: Late fee dates will vary based on the type of service/invoice that is provided. If you do not pay fees
when due, a service fee and an administration fee will be charged on all overdue balances. If you dispute any part of
an invoice, you must pay the amount not in dispute by the due date or be subject to such late fee. If your account
becomes grossly overdue, you may be charged further collection fees that we incur in administering your account.
a. Office Customers: If you do not pay fees when due a service fee of BDT 2,560 plus a 5% penalty will be
charged on all overdue balances under BDT 65,000. For balances equal to or greater than BDT 65,000.01 a
fee of BDT 5,120 plus a 5% penalty will be charged on all overdue balances.
b. Virtual Office Customers: a service fee of BDT 1,280 plus a 5% penalty will be charged on all overdue
balances.
48. Insufficient funds: You will pay a fee of BDT 1,920 or the maximum amount permitted by law for failed payments due
to declined credit cards, insufficient funds from direct debit payments or returned checks.
49. Call charges: Charges will not be applied for call transfers to your voicemail but will be applied when transferring a call
to a nominated number. Call charges are based on local telecom rates and vary dependent on destination to local,
national and international numbers.
50. Mainline answering : The ‘ main line answering’ service for any of the Office and Virtual Office products is not intended
for main sales lines, large marketing campaigns, call centres and/or main customer support lines. We reserve the right
to charge an additional fee of BDT 83 per call, should your business exceed 80 calls a month.
51. Retainer/deposit: For Office customers, retainers are calculated at least two times the highest agreed monthly fee
during the term, unless otherwise agreed in writing. For Virtual Office and Co-Working customers, retainers are
calculated at least one time the highest agreed monthly fee during the term, unless otherwise agreed in writing. Top
up retainers are charged automatically to meet the minimum amount for each product which is calculated upon
renewal or when moving to a different office. For security we will only return retainers/deposits via bank transfer or
ACH (North America only
52. Credit Requests: If you believe you have an incorrect charge on your invoice you must bring the dispute to our
attention for correction (if valid) within 90 days of receiving your invoice.
Liability
53. Mail: You release us from any liability arising out of or incurred in connection with any mail or packages sent or
received on your behalf.
Force Majeure
54. We shall have no liability to you under this agreement if it is prevented from, or delayed in, performing its obligations
under this agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable
control, including (without limitation) strikes, failure of a utility service or transport network, act of God, war, riot, civil
commotion, malicious damage, disease or quarantine restrictions compliance with any law or governmental order, rule,
regulation or direction, accident, fire, flood, storm or default of suppliers or subcontractors.
Our obligation to perform its obligations shall be suspended during the period required to remove such force majeure
event. We shall notify you as soon as reasonably possible of the force majeure event and propose a suitable
alternative accommodation (if any) in the same business centre or in another available business centre.
IT and Technology Policy
55. Introduction
This policy applies where you wish to use our Telecommunication and Internet connectivity services and equipment.
We are considered a Downstream Service Provider (DSP), which means we provide a personalised connection to the
Internet which is managed and protected via a firewall.
56. Our Internet and telecommunications
a) Content. You acknowledge that we do not monitor the content of information transmitted through our
telecommunications lines or equipment, which includes, but is not limited to, Internet access, telephone, fax lines
and data li nes (“Telecommunications Lines”).
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You further acknowledge that we are merely providing a conduit for your Internet transmissions, similar to a
telephone company, and that we accept no liability for the content of transmissions by you.
b) Restrictions. Our Internet service may be used only for lawful purposes and shall not be used in connection with
any criminal or civil violations of state, federal, or international laws, regulations, or other government
requirements. Such violations include without limitation theft or infringement of copyrights, trademarks, trade
secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or
personal information; violation of export control laws or regulations; libel or defamation; threats of physical harm
or harassment; or any conduct that constitutes a criminal offence or gives rise to civil liability. You are responsible
for maintaining the basic security and virus protection of your systems to prevent their use by others in a manner
that violates the service agreement. You are responsible for taking corrective actions on vulnerable or exploited
systems to prevent continued abuse.
c) You cannot interfere or install equipment that interferes with or disrupts the functioning of our own equipment or
the equipment of our other customers. This will be considered as a breach to these house rules.
d) We take no responsibility for personal or other third-party data that belongs to customers and is left on our
copiers or visible on the network.
e) Security violations. You are prohibited from engaging in any violations of system or network security.
Our Internet service may not be used in connection with attempts - whether or not successful - to violate the
security of a network, service, or other system. Examples of prohibited activities include, without limitation,
hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of
service attacks; and distributing viruses or other harmful software. We reserve the right to suspend the Internet
access upon notification from a recognized Internet authority or ISP regarding such abuse. We may disconnect
your equipment and withhold services if we consider that your hardware or software is, or has become,
inappropriate for connection to our network. You are responsible for your own virus or malware protection on
your systems and hardware.
f) Our Internet services are only available at our locations and connection to our network is only permitted at those
locations or via our provided services. You must not create any links between our network and any other
network or any telecommunications service without our consent.
g) Revisions to this policy. We may modify this policy at any time, with or without notice.
h) Special requirements:
− It is to note that a number of ports are blocked through our firewall for outbound traffic such as: H323,
Napster_8888, Nbdatagram, Nbname, RealPlayer-grp, TCP-135, TCP-139, TCP-1433, TCP-1434, UDP-1434.
i) DISCLAIMER OF LIABILITY FOR THIRD PARTY PRODUCTS. As part of its services to you, we may provide
third-party Internet access and computer hardware and software (“Third-party services”). WE DISCLAIM ANY
AND ALL LIABILITY, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR
WRITTEN, FOR SUCH THIRD-PARTY SERVICES.
YOU ACKNOWLEDGE THAT NO REPRESENTATION HAS BEEN MADE BY US AS TO THE FITNESS OF THE
THIRD-PARTY SERVICES FOR YOUR INTENDED PURPOSE.
j) DISCLAIMER OF LIABILITY FOR YOU’s EQUIPMENT. ALL CUSTOMER EQUIPMENT STORED IN OUR
TELECOMMUNICATIONS ROOM IS STORED AT YOUR OWN RISK. WE DISCLAIM ANY AND ALL LIABILITY
FOR SUCH EQUIPMENT AND SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE TO SUCH
EQUIPMENT.
k) DISCLAIMER OF INDIRECT DAMAGES FROM LOSS OF SERVICE. We do not provide any service level
agreement to you in regard to provision or loss of service for its Internet services. We shall not be liable for any
indirect damages, including lost profits, arising out or resulting from any loss of service or degradation of
connectivity/access to the Internet with the service agreement, even if the other party has been advised of the
possibility of such damages. The foregoing shall apply, to the fullest extent permitted by law, regardless of the
negligence or other fault of either party.
Additional Clauses for Spaces Branded Locations
57. Business Club:
a) Access: All members will have access to the Business Club between 8am – 6pm Monday to Friday or such time as is
agreed with Spaces. Outside of these hours the area will be closed and secured. Spaces are however entitled to
reserve parts of the Business Club at any time.
b) Fair usage: The Business Club is designed to be enjoyed by members and guests for temporary use and not as a
place for con tinuous everyday work. If we feel that a member’s use of the space is impeding other members from
having fair use of the space, we might ask that they adjust their membership or moderate their use. If you are
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leaving a seat that you are working from for any length of time, please take your belongings with you or place
them in a locker. We reserve the right to move a member’s belongings if left too long and taking up required
seats.
c) Meeting rooms: All members have access to the business club which includes a number of informal meeting room
spaces.
d) Events: Events can be hosted in various areas within the business club. If you are interested in holding an event,
please ask reception for further details. Setting up and dismantling an area of the business club for an evening
event should only take place after 3pm in order to prevent noise disturbing other members.
58. Café-deli: Where available the Café deli is generally open during office hours. Typical hours of operation will vary per
location, but Spaces is permitted to vary those hours of operation without notice. Each member is required to clear
away consumed food and drinks and leave the area clean for other members and guests. Alcohol purchased from the
Café deli may only be consumed on th e premises. We don’t allow alcohol to be consumed in the business club that
has been bought off the premises. All members consuming alcohol must be above the local legally approved drinking
age. Spaces is not responsible for injury, damage or other incidents related to alcohol consumption within the
Business Club. Anyone who appears to be intoxicated will be asked to leave the premises.
59. Food and drink (including alcoholic drinks) brought in from outside the centre should not be consumed in the café area
or meeting rooms within the Business Club.
Additional clauses for The Clubhouse branded locations
1. Access: The Clubhouse is exclusively for The Clubhouse members (pay as you use options available for other IWG
brand members).
All members will have access to the Business Club between 7:30am – 7pm Monday to Friday or such time as is agreed
with The Clubhouse.
Outside of these hours the area will be closed and secured. The Clubhouse are however entitled to reserve parts of the
Business Club at any time.
2. Fair usage: With the exception of the dedicated desks and private office space The Clubhouse is designed to be
enjoyed by members and guests for temporary use and not as a place for continuous everyday work. If we feel that a
member’s use of the space is impeding other members from having fair use of the space, we might ask that they
adjust their membership or moderate their use accordingly. No more than 4 hours on average is considered fair.
If you are leaving a seat that you are working from for any length of time (30 minutes or longer), please take your
belongings with you or place them in a locker. W e reserve the right to move a member’s belongings if left t oo long
and taking up required seats.
If working alone, please make use of the Hot Desk Area rather than space designed for Meetings.
When making or receiving long/loud phone calls, use of the phone booths should be made where possible.
3. Events: Events can be hosted in various areas within the Business Club. If you are interested in holding an event,
please ask Reception for further details. Setting up and dismantling an area of the Business Club for an evening event
should only take place after 3pm in order to prevent noise disturbing other members.
We don’t allow alcohol to be consumed in The Clubhouse other than for agreed, organised event bookings.
Any attendees consuming alcohol must be above the local legally approved age, the Clubhouse is not responsible for
injury, damage or other incidents related to alcohol consumption within The Clubhouse. Anyone who appears to be
intoxicated will be asked to leave the premises.
4. Food and drink: Where available the Clubhouse Deli is generally open during office hours. Food and beverage
(including alcoholic drinks) brought in from outside the centre should not be consumed in the meeting rooms or open
area within The Clubhouse.